Cannabis Banking Survey Shows Licensed Operators Want Innovation and Expanded Credit Access

*WASHINGTON —* Shield Compliance’s 2025 Financial Services Survey offers
new insights into the banking experiences and priorities of licensed
cannabis operators across the U.S. The findings reveal progress in the
delivery of financial services while underscoring persistent challenges —
and opportunities — for financial institutions.

Key findings

Customer Service Satisfaction Remains Strong. More than 80% of respondents
reported being satisfied or very satisfied with their financial
institutions’ customer service, and over 70% were satisfied with the
compliance requirements imposed by their financial institutions.

Credit Access Is Still a Priority. Despite overall high satisfaction,
operators remain concerned about cash flow and profitability, with a strong
demand for operating lines of credit. Nearly 25% indicated they may switch
financial institutions in the next year — up from 18% in 2024 — to improve
cash flow by lowering fees or obtaining commercial credit.

Fees Create Friction. Service charges are a major pain point. Half of
respondents expressed concern, and more than 20% reported being very
dissatisfied.

Payments Innovation in Demand. Nearly 60% of operators said they want
stronger retail and B2B payment solutions, signaling an opportunity for
financial institutions to sponsor alternative payments providers.

Regulatory Reform and 280E Relief Is Critical. More than 60% said cannabis
rescheduling or relief from Section 280E would be vital to their long-term
success. Notably, over 70% are exploring Employee Stock Ownership Plans
(ESOPs) to ease the financial strain of 280E.

“The survey results highlight a paradox in cannabis banking,” said Tony
Repanich, president and CEO of Shield Compliance. “Operators value their
banking relationships yet demand for credit access and payments innovation
underscores significant opportunities for financial institutions ready to
lean in, particularly as the creditworthiness of operators improves with
market consolidation and regulatory reform.”
About Shield Compliance

Shield Compliance is a leading provider of compliance management solutions
for financial institutions serving the legal cannabis industry. Shield
empowers banks and credit unions to grow profitable cannabis banking
programs with confidence and efficiency.